Ratchani Suk is committed to handling your personal information with care and transparency. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to all individuals who visit our website, inquire about our programmes, or enrol in our courses.
Last Updated: 25 March 2026Contact:[email protected]Governing Law: Thailand PDPA 2019
01
Data Controller Information
The data controller responsible for your personal information is:
This policy applies to personal data collected through our website at ratchanen.info, through our contact forms, and in connection with our financial education programmes.
02
What Personal Data We Collect
We collect only the personal data necessary to provide our educational services and respond to your enquiries. The categories of personal data we may collect include:
Identity data: Your full name, as provided when you contact us or register for a programme.
Contact data: Email address and telephone number, used to communicate with you about our services.
Enquiry content: The content of messages submitted through our contact form, to understand and respond to your questions.
Technical data: IP address, browser type, pages visited, and session duration, collected automatically through cookies and server logs.
Payment-related data: Transaction reference information where payment for a programme has been made. We do not store full card numbers.
We do not collect sensitive personal data such as health information, religious beliefs, or financial account credentials unless explicitly required and consented to for a specific purpose.
03
Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), we process your personal data on the following legal bases:
Contractual Necessity
Processing your name and contact details when you enrol in a programme, to fulfil our obligations as an education provider.
Consent
For analytics cookies and optional marketing communications, which we only activate with your explicit agreement.
Legitimate Interest
Responding to enquiries, improving our website, and maintaining records relevant to our educational services.
Legal Obligation
Retaining financial records as required by Thai accounting and tax regulations for the statutory period.
04
How We Use Your Data
Your personal information is used for the following purposes:
Responding to your enquiries and providing information about our financial education programmes.
Processing your enrolment and managing your participation in a course or workshop.
Sending confirmation, reminder, and follow-up communications related to your booked sessions.
Improving our website experience based on anonymised usage patterns.
Maintaining administrative records as required for tax and financial compliance under Thai law.
Sending occasional information about new programmes or updates — only where you have given your consent to receive such communications.
We do not sell, rent, or trade your personal data with third parties for their own commercial purposes.
05
How Long We Keep Your Data
Data Type
Retention Period
Reason
Enquiry / contact form data
12 months
Customer service follow-up
Programme enrolment records
5 years
Thai accounting/tax law requirements
Website analytics data
14 months (anonymised)
Website performance analysis
Cookie consent records
12 months
Consent audit trail
After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you.
06
Sharing Your Data
We share your personal data only in the following limited circumstances:
Service providers: Third-party tools we use to operate our website (web hosting, analytics, and email delivery) may process data on our behalf under strict data processing agreements.
Legal requirements: Where Thai law requires disclosure to government authorities, courts, or regulatory bodies.
Business transfer: In the event of a business merger or transfer, your data would be transferred with appropriate safeguards and advance notification to you.
We do not transfer your personal data to countries outside Thailand without appropriate safeguards as required by the PDPA.
07
How We Protect Your Data
We apply reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:
Encrypted Transmission
All data submitted through our website is transmitted over HTTPS with TLS encryption.
Access Controls
Personal data is accessible only to authorised staff who need it to carry out their duties.
Breach Procedures
In the event of a data breach, we will notify affected individuals and the PDPC within 72 hours where required.
08
Cookies
Our website uses cookies — small text files stored on your browser — to help the site function and to understand how visitors use our content. We use essential cookies (always active), and optional analytics and preference cookies (activated only with your consent).
For full details about the cookies we use and how to manage your preferences, please see our Cookie Policy.
09
Your Rights Under the PDPA
As a data subject under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of your personal data where there is no lawful reason for us to continue holding it.
Right to Object
You may object to processing of your personal data where we rely on legitimate interests as the legal basis.
Right to Data Portability
You may request a copy of certain data in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been properly respected, you may also lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.
10
External Links
Our website may contain links to third-party websites for reference purposes. Ratchani Suk is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external site you visit.
11
Children's Privacy
Our educational programmes and website are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will promptly remove it.
12
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Questions About Your Privacy?
We are happy to answer any questions about how we handle your personal data. Please reach out to us — we aim to respond within two working days.